There is a feature for customers to track their technician, sort of like an Uber or DoorDash tracker. The exact cost depends on the specific features and number of technicians needed. Look if all of your employees have the IQ of Cavemen and Neanderthals this might be for you. The software is slow, the company makes all these promises to sell you on a long contract, then won’t actually stand behind there program once you sign up. I have literally ran out of passwords to replace mine with because it always wants me to replace it. You can not switch between IPad and Phone without logging in and out from one to the other.
Next, the estimates tab replicates the online shopping experience for your customers. Your service personnel can select options for material replacements. They can hand their tablet or mobile phone to customers so they can peruse at their leisure, reducing the pressure of a hard sell. Contractors and business managers like you will have to decide whether ServiceTitan’s shiny new arsenal meets your company’s most important needs in field service. As a cloud-based software, ServiceTitan implements industry-standard security measures. It employs data encryption protocols and provides user access controls, which helps prevent unauthorized access, data backups and activity logging and monitoring to identify unauthorized activity.
ServiceTitan had an 1,150-word risk factor on how its use of AI, specifically generative AI, could adversely impact its business. Then again, if it can’t get enough data, it may not be able to continue offering AI products or building new ones. With ServiceTitan’s field service scheduling software, your home and commercial service business can plan for today, tomorrow, and beyond with agility and confidence. For large teams, ServiceFusion features advanced GPS fleet tracking that integrates with its scheduling system, which helps optimize routing to reduce travel times, saving you money and time.
Supercharge your Team
Offer customers a modern, five-star experience designed to help you capture more business with greater ease. Gain valuable insights into company performance along with the solutions you need to execute changes and improvements. Arm your field team with the tools they need to boost revenue and efficiency at every job they work. Take a self-guided, 5-minute tour of contractor-favorite features, and get a glimpse at the solutions and advantages ServiceTitan can bring to your business. Keep your business on track with powerful reporting and real-time data. Identify areas for improvement and spot risks in time to course correct.
ServiceTitan Integrations
The visual calendar display and drag-and-drop feature make it easy to see which jobs you have in the pipeline and which technician they are assigned to. You can change assignments and technicians easily due to unexpected circumstances or cancellations. The scheduling also comes with route optimization, saving time and fuel costs by creating the most efficient routes for technicians. The platform includes CRM, intelligent dispatch,comprehensive reporting, marketing management tools, mobile connectivity forfield techs, and QuickBooks integration. You can’t manage your field service business without the ability to schedule and track jobs. Fortunately, ServiceTitan will turn this complicated chore into a simple, seamless work process.
- If you are looking to migrate all of your business functions to one software solution or you want to upgrade your current software for increased efficiency, ServiceTitan could be the right fit.
- Keep in mind that there will likely be a steep learning curve to get to a place where all the features are running well.
- These reminders reduce the chance of no-shows and last-minute cancellations.
- ServiceTitan is an all-in-one cloud-based software platform designed to help home and commercial contractors manage their businesses more efficiently.
The 11 Top ServiceTitan Competitors for Service Management
It has partnerships with inventory systems, as well as some e-commerce, marketing, and procurement platforms. The tab organizes these into unsold estimates, sold estimates, surveys, recurring service events, expiring memberships, service agreements, and service agreement visits. ServiceTitan allows you to initiate and receive calls directly on the platform, specifically under the ‘Calls’ tab on its web app. ServiceTitan is considered one of the major names in the construction software market. It was mentioned as one of the major players by Verified Market Reports’ Global Field Service Management Software Market report last year, alongside Jobber, FSM, and Kickserv. Request a free demo today and we’ll connect you with a product expert that can show you how we put these features at work for your business.
Service Scheduling Software empowers service businesses with the tools they need to schedule appointments with customers, manage technician schedules, assign jobs to field technicians, and more. What sets ServiceTitan apart is the fact that it’s focused on the trade industry. For business owners in the HVAC, plumbing and electrical industries, for example, the software can be an ideal solution to manage their day-to-day operations. The capacities it provides streamline scheduling, dispatching technicians and invoicing and billing by inventory, which otherwise takes a lot of time and effort to manage.
With all data available in one place, you also gain unique and specific insights about your company’s performance, which can help with long-term growth. Technicians also the sensible guide to forex have access to their work orders and schedules through the mobile app and receive updates in real time. WorkWave optimizes its software to meet the needs of professionals in the lawn care, pest control, cleaning, and field service (HVAC, electricians, etc.) industries. Lawn Buddy is a comprehensive business management platform designed specifically to meet the needs of landscaping companies. ServiceBridge is a solid choice for businesses with multiple clients who work on scheduled, routine jobs, whether daily, weekly, monthly, or at any other time interval. Tailored for construction companies and subcontractors, Kahua provides a comprehensive management platform that supports the entire lifecycle of construction projects.
Anticipate each tech’s availability.
ServiceTitan is more expensive for this reason, but for companies who need more features, it is a better fit. With ServiceTitan, dispatchers can actually see where each tech is in the job cycle — in real time. That way, they can easily queue up new jobs for stock forecast based on a predictive algorithm techs finishing up their current call. Additionally, WorkWave provides extensive marketing and growth tools, such as digital marketing services and a dedicated customer portal to improve outreach and accelerate onboarding. Kickserv offers an affordable and powerful ServiceTitan alternative for an array of field-service businesses.
…you’re not particularly focused on marketing analytics, but want practical solutions for your field workers’ daily needs. The platform lets you mark up materials and equipment, add charges for after-hours jobs, and customize pricing rules. You can also import and export data into your pricing system, as well as integrate catalogs via Pricebook Best trading group Connect. The overview section shows you specific job types, marketing campaigns, and priority jobs for selected periods. A widget on the left side of the platform mimics phone functionality where you can dial and receive customer calls. Next to it sits the search section, where you can look up customers by name, phone number, or location.